Returns & Exchanges

At MyFlowers, we strive for perfection in every petal, but if your arrangement arrives less than fresh, we offer a 24-hour satisfaction guarantee to ensure your floral experience is nothing short of beautiful.

Return Process

• 1.
  Capture a Photo

  To help us understand the issue, please take a clear photograph of the flowers within 24 hours of delivery to document their condition.

• 2.
  Contact Support

  Email our customer care team at support@myflowers.com with your order number and the attached photo to initiate your claim.

• 3.
  Quality Review

  Our floral experts will review your request within 2 business hours to determine if a replacement or full refund is the best solution for you.

• 4.
  Resolution

  Once approved, we will either dispatch a fresh replacement bouquet immediately or process a refund back to your original payment method.